Since 1998, CBS has managed the implementation of Georgia�s DNC legislation. CBS has also been awarded contracts for the DNC operations for Oregon (1999) and New York (2000). CBS� extensive experience in DNC implementation means a state can depend on us to deliver a complete solution. In fact, CBS has the most services and most experience in states with DNC offerings.

CBS ensures accuracy, efficiency and prompt handling of our clients� DNC transactions. Our menu of comprehensive services includes:

• Processing resident applications in any preferred format, using the telephone, mail, fax or Internet within five business days of receipt.
• Maintaining a dedicated customer service center for residential subscribers and a dedicated technical support center for telemarketers.
• Providing timely confirmation and renewal notices to residential subscribers as required by the state.
• Distributing an up-to-date database to telemarketers in the format and frequency required by the state via the Internet, CD-ROM or hard copy.
• Handling all financial transactions, including processing all checks and credit card charges in compliance with the state�s requirements.
• Updating the residential subscriber database quarterly to reflect changes and deletions.
• Providing monthly reports to the state with verification techniques for database accuracy.
• Supporting enforcement of DNC legislation.
• Assisting in the drafting of DNC legislative documents and in the development of rules and regulations.